Política de reembolso
HuggNest
Website: https://huggnest.com
Business Address
B-6535 Avenue Macdonald
Montreal, Quebec H3X 2X5
Canada
Email: info@huggnest.com
Phone: +1 (416) 903-4676
Contact Page: https://huggnest.com/policies/contact-information
30-Day Easy Returns 🤎
At HuggNest, we want every customer to love their cozy purchase. If, for any reason, your order doesn't meet your expectations, we're here to make the return process as simple and stress-free as possible.
Your comfort and satisfaction are our highest priorities.
Return Policy Overview
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories, labels, manuals (if applicable), and tags.
- Not show signs of wear, washing, misuse, or accidental damage.
Please contact HuggNest before returning any item.
Returns must be authorized by our customer support team before being shipped. Once approved, we'll provide detailed return instructions together with the appropriate return address.
Return Costs
Defective, Damaged or Incorrect Items
If the item you receive is:
- damaged during shipping;
- defective;
- incorrect;
- significantly different from the item ordered,
HuggNest will cover all return shipping costs and, where applicable, provide either a replacement or a full refund at no additional cost.
Please contact us within 7 days after delivery and include clear photos or videos showing the issue.
Change of Mind
If you simply decide that you'd like to return your purchase for personal reasons:
- HuggNest provides free return shipping for eligible returns approved by our customer support team;
- original shipping charges (if any) are non-refundable;
- no restocking fees will ever be charged.
Please contact us before sending your return. Once your return request has been approved, we'll provide complete return instructions and, where applicable, a prepaid return shipping label or another suitable return solution.
How to Return an Item
Step 1 — Contact Us
Email our support team at:
Please include:
- your order number;
- the item(s) you'd like to return;
- the reason for your return.
Step 2 — Receive Return Instructions
Our team will review your request.
If your return is eligible, we'll send:
- return authorization;
- detailed return instructions;
- the appropriate return address.
Please do not return any item before receiving our return instructions.
Step 3 — Prepare Your Package
Securely repack the item using its original packaging.
Please include all accessories, labels, manuals (if applicable), and original packaging.
Step 4 — Ship Your Return
Once your package is ready, simply follow the return instructions provided by our customer support team.
For eligible approved returns, HuggNest will provide complete return instructions together with a downloadable prepaid return shipping label for eligible returns.
Refund Process
Once your returned item arrives, our team will carefully inspect it to verify that it meets the return requirements outlined above.
If your return is approved, your refund will be processed within 3 business days after inspection.
Refunds are issued using the original payment method whenever possible.
Depending on your bank or payment provider, it may take several additional business days before the refunded amount appears in your account.
Exchanges
Need a different color, style, or product?
No problem.
Contact our customer support team within the applicable return period, and we'll be happy to help arrange an exchange whenever possible.
If the requested item is unavailable, we'll work with you to provide the most appropriate solution, including an eligible refund where applicable.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If you'd like to cancel your order, please contact us as soon as possible:
Once an order has been shipped, it can no longer be cancelled but may still qualify under this Return & Refund Policy.
Shipping Damage Claims
Although every order is carefully inspected before shipping, damage can occasionally occur during transit.
If your package arrives damaged, please:
- inspect the package immediately after delivery;
- take clear photos or videos of both the damaged item and its packaging;
- contact us within 7 days after delivery at info@huggnest.com.
Our team will review your claim promptly and work with you to provide the most appropriate solution, including a replacement or refund when applicable.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.
Any non-returnable items will be clearly identified on the relevant product page before purchase.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, we're always happy to help.
You may also find helpful information on our FAQ page.
HuggNest Customer Support
📧 Email: info@huggnest.com
📞 Phone: +1 (416) 903-4676
📍 Address:
B-6535 Avenue Macdonald
Montreal, Quebec H3X 2X5
Canada
We typically respond to all inquiries within 1–2 business days.