Refund policy

At HuggNest, your comfort and happiness mean everything to us.
If something isn’t quite right, we’re here to help.

If the items you purchased do not meet your expectations — including products that are defective, damaged, or not as described — you may request a refund or exchange within 14 days from the date of delivery by contacting us at: info@huggnest.com

Returns

To be eligible for a return, please make sure that:

• The item is unused, undamaged, and unwashed

• The item is in its original packaging

• The original labels and tags are still attached

Please note:

• Customers are responsible for return shipping costs

• Items that do not meet the above conditions cannot be returned

You have 14 days from the date of receipt to return your order without providing a reason. Once we receive and inspect the returned item, we will issue a refund.

Shipping costs will be charged to the customer at most once (including returns).
No restocking fees will be charged.

To request a return, please email:
info@huggnest.com

Refunds

We will notify you by email once your return or exchange has been processed.

Refunds are issued within 3 working days after we receive and inspect your return.
After confirmation, please allow your bank or payment provider additional processing time.

Please note that we typically process returns twice per week, so slight delays may occur.

If you have any questions at any time, feel free to contact us at:
info@huggnest.com

Order Cancellations

You may cancel your order before it has been shipped.

If you wish to cancel, please contact us as soon as possible at:
info@huggnest.com

Shipping Damage Claims

We take pride in the quality of our products. However, once your order leaves our warehouse, shipping is handled by third-party carriers.

If your item arrives damaged, please:

• Inspect the package upon delivery

• Take clear photos or videos of the damaged item

• Contact us at info@huggnest.com

We will review your claim and assist you as quickly as possible.